Our Mortgage Broking business is based on the strong fundamentals of exceptional customer service. We strive to support our customers through the often daunting process of purchasing a property.
Cornerstone has a carefully integrated strategy to produce an overall outcome of excellent customer service and business success. These tools and techniques have resulted in strong customer satisfaction that has delivered significant repeat and referred business.
The fundamental purpose of our strategy is to deliver the kind of results our customers expect and we achieve this with a disciplined approach to both administrative processes and engagement. As a result, we have developed a reputation for consistency, quality and outstanding customer service, as demonstrated by our customer testimonials and the multiple number of awards the office has won.
The objective of our customer strategy is to create a “customer for life”.
Tracie and her team are just Awesome! They make you feel valued and treat you like a friend rather than just a client.
JodiThey have assisted us on our last two home loans and couldn’t recommend them highly enough. Will be utilising them again in future!
Karen BWe have always had great service from Tracie and the girls. If the Office staff couldn’t answer my questions straight away, they certainly made sure they found the answer quickly and came back to me.
LisaThank you Tracie, Keep doing what you’re doing! To me you are very professional and very organised and communicated well. I always feel like I’m your only customer and no-one is more important than me.
DesleyAs a permanent resident that had recently entered the country, my financing options were challenging but the Cornerstone team leaped over all obstacles to secure a great mortgage with awesome features at a very fair rate.
Stephen T