Mortgage Brokering

Our Mortgage Broking business is based on the strong fundamentals of exceptional customer service. We strive to support our customers through the often daunting process of purchasing a property.

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Welcome to Cornerstone Home Loans

Cornerstone has a carefully integrated strategy to produce an overall outcome of excellent customer service and business success. These tools and techniques have resulted in strong customer satisfaction that has delivered significant repeat and referred business.

The fundamental purpose of our strategy is to deliver the kind of results our customers expect and we achieve this with a disciplined approach to both administrative processes and engagement. As a result, we have developed a reputation for consistency, quality and outstanding customer service, as demonstrated by our customer testimonials and the multiple number of awards the office has won.

The objective of our customer strategy is to create a “customer for life”.

Cornerstone’s strategies focus on the following key areas:

  • Quality, timeliness and reliability – Our customers can rely on us to provide quality service, when they need it.
  • Consistency and clarity of process – Both our customers and our staff have complete clarity about the process of securing a home loan.
  • Staff selection, training and development – Customer service is only as good as the people who provide it, which is why our recruitment strategy aims to attract and retain people who are enthusiastic about helping our customers achieve their financial goals.
  • Online communication and engagement – Cornerstone has made a concentrated effort to use social media as another means of connecting with our customers.
  • Community engagement – Cornerstone is dedicated to serving and engaging effectively with our customers and their communities. The team at Cornerstone are very active in the immediate area, supporting local schools, churches and sporting clubs. Cornerstone believes in giving back to the community who support them.

5
Cornerstone Home Loans

Tracie is outstanding in aspects of friendliness and ensuring that I understood every step. Followed up with calls until my loan was completed.

5
Cornerstone Home Loans

Highly recommend Donna from Cornerstone Home Loans. She assisted my partner and I with buying our first house - her responses were always timely, she kept us updated every step of the way, and was more than happy to answer our (many) questions.

5
Cornerstone Home Loans

Tracie and her team are just Awesome! They make you feel valued and treat you like a friend rather than just a client.

5
Cornerstone Home Loans

Thank you Tracie, Keep doing what you’re doing! To me you are very professional and very organised and communicated well. I always feel like I’m your only customer and no-one is more important than me.

5
Cornerstone Home Loans

Not the first time that we have chosen to use Cornerstone & each time has been a positive experience. It is so good to have others who know exactly what they are doing to help guide you through the (sometimes frustrating) process of refinancing a loan.